Question 1

What is ProAI?

Accepted Answer

ProAI is a suite of AI agents by ProGineer Technologies that automates customer conversations over phone calls and WhatsApp in Arabic dialects and English, built for businesses in the GCC.

Question 2

What modules does ProAI include?

Accepted Answer

Rad AI (رَد) answers inbound calls and WhatsApp messages, Zakkerni AI (ذَكِّرني) sends appointment reminders, Soal AI (سُؤال) collects customer feedback, and Safir AI (سَفير) serves hospitality businesses like hotels.

Question 3

Does ProAI understand Arabic dialects?

Accepted Answer

Yes. ProAI agents are trained for local Arabic dialects used across the Gulf, not only Modern Standard Arabic, and they also handle English conversations.

Question 4

Can the AI agent work on both calls and WhatsApp?

Accepted Answer

Yes. The same workflow can run on phone calls, WhatsApp, or both channels together, so customers reach you on the channel they prefer.

Question 5

Can the AI send proactive WhatsApp messages?

Accepted Answer

Yes, with customer opt-in and approved WhatsApp message templates, for example appointment reminders and feedback requests.

Question 6

What happens when the AI cannot answer?

Accepted Answer

The conversation is handed over to your team with full context, so the customer never has to repeat themselves.

Question 7

How is ProAI priced?

Accepted Answer

ProAI uses minute-based pricing for voice and WhatsApp agents. Request a quotation tailored to your channels and volume from the pricing page.

Question 8

How long does setup take?

Accepted Answer

Setup is fast: we define your use cases, connect your phone line, WhatsApp and calendar, then go live. Most businesses launch within days, not months.

Question 9

Which calendar systems does ProAI support?

Accepted Answer

ProAI integrates with Google Calendar and the built-in ProAI calendar for booking and scheduling.

Question 10

Can ProAI connect to our CRM or booking system?

Accepted Answer

Yes. ProAI connects with CRMs, booking systems and your existing business tools. See the integrations page for details.

Question 11

How does ProAI handle customer data?

Accepted Answer

ProAI processes conversations only to deliver the service, with enterprise-grade security and clear data retention. Full details are in our privacy policy.

Question 12

Is ProAI suitable for regulated sectors like clinics and financial services?

Accepted Answer

Yes. ProAI is built for GCC service businesses including clinics and financial services, with privacy-first design and controlled data handling.

Frequently Asked Questions

Product & Modules

Channels: Voice & WhatsApp

Pricing & Setup

Integrations

Security & Privacy

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